If your long-term post-acute care (LTPAC) organization’s strategic approach to revenue cycle management doesn’t marry business performance with customer service and outcomes, you could be headed for divorce court.
Is there a home healthcare provider who has not had to deal with “that” employee – i.e., the one who had his/her client sign a week’s worth of documentation for services they did not provide? Usually the agency does not discover fraud was committed by an employee until weeks, months or even years later. Unfortunately it is a major loophole in service provision that relies solely on paper documentation. It is because of incidences like this that the Affordable Care Act (ACA) includes a mandate for states to take measures to reduce fraud and over payments by focusing on prevention rather than the traditional “pay and chase” model of catching those who commit fraud.
Topics: Home Health & Hospice
This post is Part II in our Employee Engagement Series. Click here for Part I.
Click here for our helpful infographic on employee engagement stats and why they matter to your LTPAC organization.
In order for employee engagement to grow within your long-term post-acute care (LTPAC) organization, employees need to know they are valued, have a voice, and are respected by their supervisor. These basic needs may sound simple to attain, yet many staff members may not feel this way. You can find out how your staff feels through something as simple as an employee survey.
Topics: Employee Engagement
Accounting and finance professionals are currently in high demand across a wide range of industries, and the long-term post-acute care (LTPAC) industry is no exception. As a result, this makes it difficult for LTPAC providers to attract and retain qualified in-house controllers.
The experience, insights and expertise of a qualified controller are essential to maintaining current quality levels, ensuring profitability, and enabling future growth. So, how do you know if your LTPAC organization is in need of a contract controller? Ask yourself these questions: