<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=209517142775807&amp;ev=PageView&amp;noscript=1"> Richter ShareSource Blog | Carolyn Lookabill V.P./COO
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Richter ShareSource Blog

Carolyn Lookabill V.P./COO

Recent Posts

Yolanda Riley to Present "Is Your Scheduler 2017 Ready?

Posted by Carolyn Lookabill V.P./COO on Jan 12, 2017 10:36:51 AM

It's a New Year with a plan for best practices and solutions. If you are a Home Health provider in Ohio,

please take advantage of this opportunity to participate in a webinar in conjunction with

The Ohio Council for Home Care and Hospice. 

Join our Home Health Webinar next week!   

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Topics: News & Events

Jennifer Leatherbarrow selected as Senior Examiner by the American Health Care Association

Posted by Carolyn Lookabill V.P./COO on Jan 10, 2017 2:02:04 PM

Jennifer Richter, President/CEO at Richter Healthcare Consultants has announced that Jennifer Leatherbarrow, RN, BSN, RAC-CT, QCP has been selected by the American Health Care Association to serve as a Senior Examiner for the AHCA/NCAL National Quality Award Program.  The program provides a pathway for providers of long term and post-acute care services to journey towards performance excellence.  The program is based on the core values and criteria of the Baldridge Performance Excellence Program.  Member centers may apply for three progressive levels of awards:

• Bronze Award-Commitment to Quality
• Silver Award-Achievement in Quality
• Gold Award-Excellence in Quality

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Topics: News & Events, Press Releases

Paying it Forward - Richter Engagement in the Community

Posted by Carolyn Lookabill V.P./COO on Nov 1, 2016 8:00:00 AM


The foundation of a respected consulting firm like
Richter Healthcare Consultants goes beyond our service lines and processes. We also provide a foundation of responsiveness and responsibility. This is true not just in our actions on behalf of clients but also in our actions on behalf of our community, both near and far.  

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Topics: News & Events

Unpaid LTPAC Accounts: When to Refer to a Collection Agency or Law Firm

Posted by Carolyn Lookabill V.P./COO on Sep 20, 2016 9:10:40 AM

One of the challenges to LTPAC providers is how and when to refer unpaid accounts to outsourced solutions for collection. Ideally, your Revenue Cycle Management (RCM) process should include Best Practices for the Inquiry and Admissions Process that will help to minimize the risk of potential collection issues for Private Pay.  The RCM process should also include a Policy and Procedure for “Collections”.  A series of telephone calls, progressive letters, and involvement by either the Administrator and/or Business Office Manager (BOM) is standard procedure for most LTPAC providers.  It is also recommended to involve your legal counsel in the review of the Policy and Procedure as well as any templated correspondence such as notices, letters of request for payment, etc.

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Topics: Accounting, Revenue Cycle Management, Financial Consulting

Business Office Outsourcing for Healthcare Organizations

Posted by Carolyn Lookabill V.P./COO on Aug 26, 2016 10:51:53 AM

One of the first questions a prospective client asks is, “How do I know when to Outsource?”

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Topics: Accounting, Revenue Cycle Management, Financial Consulting

Tips for Helping Health Care Technophobes Embrace Technology

Posted by Carolyn Lookabill V.P./COO on Aug 25, 2016 9:08:47 AM

Have you ever been in a conversation with a group when one person says “But I am not tech-savvy.”  Some of us may remember using green ledger paper to track data, push pins on maps from Triple AAA to mark the referral demographics, rolodexes for our business cards, etc. Technology has brought more growth to our world in the last 20 years than all previous years combined. I hear my friends lament that if they can’t figure out the latest device, they will call upon their grandchild. Little Timmy is “a whiz with this stuff.”

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Topics: News & Events

Tips for Assembling a Skilled Nursing Facility (SNF) Admissions Packet

Posted by Carolyn Lookabill V.P./COO on Jul 22, 2016 9:14:58 AM

The SNF admissions process includes many steps and happens at a point in time that can be very emotionally charged for all involved.  It can be a time of sensory overload for the new resident and family member.  A lot of information is exchanged and it is critical that the information shared by the SNF be presented in a clear and concise manner.  Think about offering information in three categories:

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Topics: Clinical Consulting

Managing Medicaid Application Process for Skilled Nursing Facilities (SNFs)

Posted by Carolyn Lookabill V.P./COO on Jul 15, 2016 10:44:21 AM

Remember that the Medicaid application process is just that….a process. It is important for any SNF provider to establish and implement a Medicaid application process that incorporates the following:

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Topics: Medicaid Consulting, Clinical Consulting, Revenue Cycle Management