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Richter ShareSource Blog

Telehealth and COVID-19: What New Regulatory Changes Mean for LTPACs

Posted by Jacklyn Brown, RN on Jul 30, 2020 8:45:10 PM

The ongoing coronavirus (COVID-19) pandemic has created many challenges for long-term post-acute care (LTPAC) providers. One of the most pressing is ensuring timely and safe (i.e., low-risk for infection) visits between practitioners and patients. Increasingly, telehealth – i.e., the delivery of health-related services and information via electronic information and telecommunications technology – is being used as a primary means to achieve this. In part, this has occurred due to recent regulatory changes that expanded telehealth’s role in caring for Medicare patients across the health care continuum.

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Topics: skilled nursing facility consultants, clinical consulting services, Coronavirus, COVID-19, telehealth

Optimizing LTPAC Revenue Cycle Management Through Smart Use of KPIs and Metrics

Posted by Ken Voll, Director of Revenue Cycle Management on Jul 14, 2020 1:19:17 PM


All long-term post-acute care (LTPAC) organizations must generate revenue in order to serve patients and residents and pursue sustainable growth. However, generating revenue by itself simply is not enough; your LTPAC must also collect the revenue while minimizing leakage and potential lost dollars. In this regard, revenue cycle management is key.

Revenue cycle management for LTPACs tracks client revenue from admission/registration through collection of accounts receivable balances. The cycle includes the universe of administrative and clinical functions in an LTPAC organization that contribute to the capture, management and collection of patient service revenue.

If you seek ways to boost profitability and enhance outcomes, optimizing RCM is a prime place to start. In this blog, we explain how smart use of KPIs and metrics help stakeholders elevate their scope of vision above the weeds and see the bigger picture.

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Topics: Revenue Cycle Management, long term care revenue cycle management, revenue billing cycle, long term care consulting firms, long term care consulting services, revenue cycle management consultants

Strengthening Your LTPAC Revenue Cycle Function for a Post-COVID-19 World – Five Strategies

Posted by Ken Voll, Director of Revenue Cycle Management on Jun 30, 2020 4:56:10 PM

Ask any revenue cycle professional in the long-term post-acute care (LTPAC) realm how the coronavirus (COVID-19) pandemic has impacted their organization’s revenue, and you’ll likely get exasperated looks, and very similar answers. The pandemic – unprecedented in our time – has caused financial and operational disruptions – and particularly cash flow problems – that have put many operators in dire straits.

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Topics: long term care consulting firms, long term care consulting services, healthcare revenue cycle management services, revenue cycle billing

Choosing a SNF Clinical Consultant-Five Competencies That Really Matter


Skilled nursing facilities (SNFs), senior care facilities and long-term care facilities come in all shapes and sizes, but they all have a common goal: optimizing resident care and enhancing outcomes. Achieving this is no easy feat—it takes skill, planning, foresight and execution in many areas, including revenue cycle management, accounting and finance, Medicare compliance, EHR implementation and ongoing usage and more.

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Topics: Clinical Consulting, skilled nursing facility consultants, clinical consulting services, SNF Consultants, nursing home management consultants, clinincal Compliance

Emergency Preparedness for Long-Term Post-Acute Care Facilities: The Time Has Come to Add a Personal Protective Equipment Component

As part of a long-term post-acute care (LTPAC) facility’s regular risk assessment, leadership and staff should collaboratively develop written emergency preparedness plans to prepare for and respond to an array of disasters and crises—including epidemics and/or pandemics.

Enter the coronavirus (COVID-19), which has rocked the LTPAC landscape during 2020. While its effects are wide-ranging and profound, COVID-19 has exposed a particularly glaring hole in many facilities’ disaster preparedness plans: personal protective equipment (PPE).

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Topics: skilled nursing facility consultants, clinical consulting services, Coronavirus, SNF Consultants, nursing home management consultants, COVID-19

Understanding Human Pathogens: COVID-19 Isn’t Society’s Only Epidemic/Pandemic Concern



The year 2020 has undoubtedly put coronavirus (COVID-19) in the spotlight. We are quarantining, self-isolating and wearing facemasks when we venture out in public. COVID-19 is already proven to be the deadliest virus humans have encountered since the H1N1 influenza pandemic of 1918. Accordingly, medical and public health professionals have focused considerable efforts and directed resources toward managing its spread.

That said, COVID-19 is only one of many viruses, bacteria, parasites and fungi that could cause an epidemic or pandemic. With the high number of patients who are currently being treated in our hospitals and the overwhelming lack of personal protective equipment (PPE), we could see a marked increase in any one of these—or in multiple human pathogens.

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Topics: Clinical Consulting, skilled nursing facility consultants, clinical consulting services, Coronavirus, COVID-19, infection prevention, infection control

PointClickCare® Training: Making the Most of Your EHR to Enhance Efficiency and Productivity

Posted by Maureen Hedrick on Jun 8, 2020 10:00:00 AM


PointClickCare® is a powerful tool to help optimize care and drive positive business outcomes for organizations across the long-term post-acute care (LTPAC) spectrum. Yet while PointClickCare is unquestionably one of the LTPAC industry’s most popular and successful electronic health record (EHR) implementation platforms, it is vastly underutilized by many of the LTPAC organizations that rely on it every day.

Why is that? Well, several factors could be responsible. For one, users may not be fully trained on the full PointClickCare experience, or in using various modules. Turnover may also account for underutilization, and certainly, time is a factor, since LTPAC professionals are busy all day, every day. Sometimes, training just takes a back seat to other priorities.

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Topics: Coronavirus, COVID-19, pointclickcare implementation, pointclickcare consulting, pointclickcare consultants

Lessons Learned in the Aftermath of PDPM's Implementation


The Patient-Driven Payment Model (PDPM) was launched on Oct. 1, 2019, so as of this writing, observers have had ample time to see how it is taking shape. Thus far, the Centers for Medicare and Medicaid Services (CMS) has determined that PDPM has not been budget-neutral compared to the last model, as it was intended to be. PDPM is part of the larger, industry-wide shift toward value-based payment systems that reward providers for delivering high-quality care for people in need. While PDPM now requires more tracking and reporting for long-term care (LTC) providers and skilled nursing facilities (SNFs), particularly in terms of ICD-10 coding, the ultimate goal is providing better patient care.

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Topics: Clinical Consulting, pdpm, clinical consulting services

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