Question: My boss wants Admission & Social Services to have evening and weekend hours for families. Is this really necessary?

Answer: Family members today have busy schedules. Are you missing inquiries, tours and family interaction because the hours of access to your team are following "Business Hours"? You can gauge this by looking at how many inquiries and tours were handled at night and on weekends during the past three months. Perhaps offering evening hours one night per week will help to direct more appointments to that time period. It may also be a good idea for the business office to increase their availability to families that may have issues regarding statements, payments, etc. Weekend hours are often handled by the Manager on Duty (MOD) concept but unless the MOD is truly trained on the proper inquiry, tour and admissions processes, it may not result in the best outcome. Experiment with different options offering some alternatives until you can determine the best plan for your community.