Question: In PointClickCare^®, after importing my transactions from AR at month end, I have errors and I'm out of balance. What causes this?

Answer: The errors that result are usually due to the GL/AP side not "recognizing" the account number used on the billing side. Make sure the account number on the transaction is activated in the GL/AP chart of accounts. If it is already active, then check the billing chart of accounts to make sure the "consolidation account" matches the account number used in GL/AP.