Optimizing Revenue Cycle Workflow in LTPAC Environments

If your long-term post-acute care (LTPAC) organization’s strategic approach to revenue cycle management doesn’t marry business performance with customer service and outcomes, you could be headed for divorce court.

Revenue cycle outcomes are directly tied to admissions/patient intake and process flow. The most common strategy is to focus the bulk of facility resources on the back end—i.e., the business office for billing and collections. However, most revenue cycle challenges originate at pre-admission or admission registration.

What to do? Take 3 steps toward maximizing revenue cycle workflow:

Test Your Process

Check to ensure that the following are being captured timely and correctly:

The correct payer
Demographic data such as Social Security number, ID number for insurance, etc.
Authorizations
Financial communication with residents and families

If not, ask yourself:

Do you need a process design or a redesign?
What’s currently working for you and what is not?

If you have a process, understand the process and follow it. The process will do the work.

Continually Monitor

The entire RCM team needs to constantly monitor the following three challenges areas: top view, group of students together at school table working homework and have fun.jpeg