Frequent staff changes, although common in the long term care industry, mean that many facilities have little time to properly train new staff members in electronic health records software. Richter Healthcare Consultants is a Certified Training Partner for PointClickCare®, the premier EHR and Financial platform for continuing care providers in North America. With over 400 successful PointClickCare® implementations across the United States, we are now assisting provider clients in optimizing their PointClickCare®experience.
Our dedicated PointClickCare® Team provides consulting services to customers who are in the initial process of a system conversion, implementation and training of the various software modules. These include Financial, GL/AP and Clinical. Each of our trainers has over twenty years of experience working directly in operations for LTC providers. We definitely "Walk the Talk."
For clients who may have completed an implementation in the past, there is a solid advantage to taking a fresh look at how efficiently the staff is using the software. Changes in staff and limited time for ongoing training and updates may have resulted in the staff doing the best that they can, without the benefit of the most recent updates to the system or an awareness of how the proper utilization of each module can save time and frustration. Both are key for busy staff in the continuing care setting.
Our PointClickCare® Consultants provide a System Review which assesses the functionality of the software as well as the end-user experience. Our team can customize training and support services to help ensure that the client will be using the software to the highest capability and that your modules are "communicating" with one another. Information from one module may need to flow into another to portray the most accurate description of the resident's care and services. We know PointClickCare®. We know Long Term Care. Let our PointClickCare® team bring your organization the best, most efficient end-user experience. The value to your staff efficiency and results oriented outcomes will be significant.
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