Long-term care rules and regulations have been changing at a fast and furious pace over the past few years. Often, changes can happen so quickly that it can be nearly impossible to train staff and update processes in time to stay current. We have seen this burden play out across all senior living facilities (SNFs), from independent homes to small and large chains alike.
Richter Healthcare Consultants, a leading provider of clinical, accounting, implementation and revenue cycle consulting services for long-term post-acute care (LTPAC) organizations, is pleased to announce that Jennifer Leatherbarrow, RN, BSN, RAC-CT, QCP, CIC, has been selected by the American Health Care Association to serve as a 2018 Senior Examiner for the AHCA/NCAL National Quality Award Program.
If your long-term post-acute care (LTPAC) organization’s strategic approach to revenue cycle management doesn’t marry business performance with customer service and outcomes, you could be headed for divorce court.
Is there a home healthcare provider who has not had to deal with “that” employee – i.e., the one who had his/her client sign a week’s worth of documentation for services they did not provide? Usually the agency does not discover fraud was committed by an employee until weeks, months or even years later. Unfortunately it is a major loophole in service provision that relies solely on paper documentation. It is because of incidences like this that the Affordable Care Act (ACA) includes a mandate for states to take measures to reduce fraud and over payments by focusing on prevention rather than the traditional “pay and chase” model of catching those who commit fraud.
Topics: Home Health & Hospice
This post is Part II in our Employee Engagement Series. Click here for Part I.
Click here for our helpful infographic on employee engagement stats and why they matter to your LTPAC organization.
In order for employee engagement to grow within your long-term post-acute care (LTPAC) organization, employees need to know they are valued, have a voice, and are respected by their supervisor. These basic needs may sound simple to attain, yet many staff members may not feel this way. You can find out how your staff feels through something as simple as an employee survey.
Topics: Employee Engagement
Accounting and finance professionals are currently in high demand across a wide range of industries, and the long-term post-acute care (LTPAC) industry is no exception. As a result, this makes it difficult for LTPAC providers to attract and retain qualified in-house controllers.
The experience, insights and expertise of a qualified controller are essential to maintaining current quality levels, ensuring profitability, and enabling future growth. So, how do you know if your LTPAC organization is in need of a contract controller? Ask yourself these questions:
WHAT are we seeing in ADRs right now?
The long-term post-acute care (LTPAC) industry as a whole is seeing an increase of ADRs as of late. These ADRs are not only coming from Medicare, but insurance companies as well. Both entities are being increasingly aggressive in their attempts for recoupment. If a facility is not responding to ADR requests and/or not sending in appropriate documents to support the claims, they are being denied. If the auditors see a trend of this happening in a facility, they are in return sending even more. This can very quickly become overwhelming at the facility level. The best way to avoid this vicious circle is to respond to the ADR in a timely and complete manner the first time around. This keeps your LTPAC facility off the proverbial ADR radar.
Topics: Clinical Consulting
See our helpful infographic below on employee engagement stats and why they matter to your LTPAC organization.
Whether you work for a long-term post-acute care (LTPAC) organization that has two or 20,000 employees, there is a common thread that must run through every staff member in order for the organization to be successful: employee engagement. Employee engagement is the emotional connection an employee feels toward their organization.
Topics: Employee Engagement