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Richter ShareSource Blog

Building Employee Engagement Part I: Viewing it from an LTPAC Leadership Perspective 

Posted by Reba Allison, BCP, Director of Human Resources on Feb 19, 2018 9:48:12 AM

See our helpful infographic below on employee engagement stats and why they matter to your LTPAC organization.

Whether you work for a long-term post-acute care (LTPAC) organization that has two or 20,000 employees, there is a common thread that must run through every staff member in order for the organization to be successful: employee engagement. Employee engagement is the emotional connection an employee feels toward their organization.   

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Topics: Employee Engagement

Preparing for Change: Medicare Beneficiary Identifier

Posted by Donna Berry, Revenue Cycle Manager-Home Health and Hospice on Feb 14, 2018 8:41:00 AM

In an effort to fight medical identity theft for people with Medicare, the Medicare Access and CHIP Reauthorization Act of 2015 requires the Centers for Medicare and Medicaid Services (CMS) to remove Social Security Numbers (SSNs) from all Medicare cards by April 2019.

Beginning in April 2018, CMS will start mailing Medicare cards with new Medicare Beneficiary Identifiers (MBIs) to all Medicare recipients. The new MBIs will replace the SSN-based Health Insurance Claim Numbers for transactions like billing, eligibility status and claim status after a transition period.

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Topics: Insider, General, Ask the Experts, News & Events, Medicaid Consulting

Ready or Not, Here Comes RCS-1


The long-term post-acute care (LTPAC) industry is bracing itself for yet another major change in 2018: Resident Classification System-1 (RCS-1). This new Medicare payment model is only months away, with an estimated start date of October 1, 2018. RCS-1 has the potential to turn things upside down for providers that are not sufficiently prepared.

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Topics: Clinical Consulting, Financial Consulting

How to Code Urinary Tract Infections for MDS 3.0 (2018)


Last year brought some significant changes in the way we code a urinary tract infection (UTI) in Section I of the MDS. When you are determining whether to code a UTI, at first glance, it seems pretty straightforward. However there are multiple factors included in the determination of coding. 

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Topics: Clinical Consulting

Five Key Operational Areas All Home Health Agencies Should Review

Posted by Donna Berry, Revenue Cycle Manager-Home Health and Hospice on Jan 18, 2018 9:23:00 AM

The start of a new year presents an ideal opportunity to review several key operational areas for your home health care agency. With the onslaught of medical reviews and new federal mandates, agencies must continue to function efficiently in order to provide the necessary services to their clients, while also dealing with the prospect of ever-shrinking profit margins. As you continue to plan for the year ahead, take time to review the following:

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Topics: Ask the Experts, Home Health & Hospice

QAPI Case Study: How a SNF Used QAPI to overcome decline of Activities of Daily Living (ADL) & customer satisfaction


This case study illustrates how one facility discovered how to utilize QAPI processes to overcome their specific ADL and customer satisfaction challenges.

Download our free e-book to find out how QAPI processes can enhance your facility here. 

Sunny Cove Nursing Home was informed by the state ombudsman that they had a reputation for discharging residents who have been unhappy with their care and overall outcomes. To address this, Jane Doe, DON, had her administrative nurses begin an investigation to determine if this allegation was credible.

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Topics: Clinical Consulting, QAPI Consulting

Seeing the Value of Custom Reporting in PointClickCare®

Posted by Sandra Reutter, Consultant on Dec 11, 2017 9:37:00 AM

Financial reports are documents you create to review and track how much revenue your facility is making (or not). Many facilities have outside investors, owners, shareholders, board members or lenders who require information contained in financial reports. They also have a right to know if their money is being spent wisely or returning a profit. After all, they are partially supporting your facility, and it is essential that they are kept up-to-date with your financial position. 

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Topics: Implementation, PointClickCare

Improving Medication Management through Integrating Pharmacy with PointClickCare®

Posted by Jacklyn Brown, LPN Clinical Consultant on Nov 29, 2017 8:22:00 AM

For many long-term post-acute care (LTPAC) providers, the process of ordering and receiving medications can be laborious. Nurses must frequently communicate new orders for medications and the need for more supplies of existing medication orders to the pharmacy. For years, faxing was the standard communication method. Today, integration with the pharmacy vendor can offer a better solution.

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Topics: Implementation, PointClickCare