Richter ShareSource Blog

PointClickCare, the leading electronic health record (EHR) technology partner to North America’s long-term post-acute care and senior care industry, has named Richter as its 2019 Marketing Partner of the Year. The award recognizes the close collaboration between Richter and PointClickCare on targeted training activities related to Medicare Patient-Driven Payment Model (PDPM).

Richter is pleased to announce the appointment of Kenneth Voll, RHIT, as Director of Revenue Cycle Management.

In this position, Ken is responsible for overseeing Richter’s global revenue cycle management process and evaluating its impact on clients and staff through process improvement, relationship management and revenue cycle metrics. Richter’s customized revenue cycle management solutions are designed to help clients maintain a positive financial position by managing the entire accounts receivable process, from intake through collection of revenue.

Medicaid is a Federal program that provides health coverage to millions of Americans, including eligible low-income adults, children, pregnant women, elderly adults, and people with disabilities. Medicaid is administered by states, according to federal requirements. The program is funded jointly by states and the federal government. 64 million people are covered, including 4.3 million newly eligible adults, according to the 2015 CMS Actuarial Report Average Enrolled.

More than ever, hospital readmissions are proving to be detrimental to the overall health of the resident (with transfers back and forth) and now disadvantageous to the transferring facility’s overall quality score. Many facilities do not have a solid program/process in place to manage and avoid these transfers which puts them at risk.

I remember seeing a sign in a cartoon, “For Customer Service – go to Helen Back.” When you read that out loud, you will get it. I am sure it was meant to be funny but maybe there is some truth in humor. It really makes you wonder “Is that our policy?” Customer Service protocols and guidelines can be formalized in writing, shared with all employees and have a primary focus of “Customer First”.

Question: We have admitted a resident with insurance as their payer, and I need to complete the Admission MDS. However, I also need to get a RUG for the insurance billing, but I am being told I should not combine the assessments because they are only being used for insurance.

Question: We have to gather specific data regarding our Medicare Part A revenue for our Medicare Cost Report. What report could I run in PointClickCare^® to show this information?

Question: How Can I Be More Efficient With GL Monthly Processes?