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Effective April 1, 2020 the ICD-10 code for COVID-19 is U07.1

Posted by Richter on Apr 1, 2020 11:07:53 AM

IMPORTANT: This code is NOT retroactive.  If you have a resident/patient with COVID-9 prior to Aril 1, 2019 please see the guidance below.

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COVID-19 Reported in Washington Long-Term Care Facility. Preparation is key

Posted by Richter on Mar 2, 2020 12:48:57 PM

The first case of COVID-19 in a nursing home was identified this weekend in Washington state, when a resident and health care worker tested presumptive-positive. All SNF’s should ready themselves for a possible outbreak in their facility and/or their community. This will include planning, surveillance, staffing, and logistics. Make sure your facility and staff are ready!

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Topics: News & Events, Prevention, Disease Control

PointClickCare Names Richter 2019 Marketing Partner of the Year

Posted by Richter on Nov 19, 2019 4:10:35 PM

PointClickCare, the leading electronic health record (EHR) technology partner to North America’s long-term post-acute care and senior care industry, has named Richter as its 2019 Marketing Partner of the Year. The award recognizes the close collaboration between Richter and PointClickCare on targeted training activities related to Medicare Patient-Driven Payment Model (PDPM).

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Topics: News & Events, Clinical Consulting


Posted by Richter on Aug 6, 2019 1:36:18 PM

Richter is pleased to announce the appointment of Kenneth Voll, RHIT, as Director of Revenue Cycle Management.

In this position, Ken is responsible for overseeing Richter’s global revenue cycle management process and evaluating its impact on clients and staff through process improvement, relationship management and revenue cycle metrics. Richter’s customized revenue cycle management solutions are designed to help clients maintain a positive financial position by managing the entire accounts receivable process, from intake through collection of revenue.

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Topics: Press Releases

New Interactive Medicaid Information Resource Now Available

Posted by Richter on Oct 21, 2016 7:00:00 AM

Medicaid is a Federal program that provides health coverage to millions of Americans, including eligible low-income adults, children, pregnant women, elderly adults, and people with disabilities. Medicaid is administered by states, according to federal requirements. The program is funded jointly by states and the federal government. 64 million people are covered, including 4.3 million newly eligible adults, according to the 2015 CMS Actuarial Report Average Enrolled.

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Topics: Medicaid Consulting

Elements of an Effective Health Care Facility Gatekeeper Program, Part 1

Posted by Richter on Jun 17, 2016 9:29:56 AM

More than ever, hospital readmissions are proving to be detrimental to the overall health of the resident (with transfers back and forth) and now disadvantageous to the transferring facility’s overall quality score. Many facilities do not have a solid program/process in place to manage and avoid these transfers which puts them at risk.

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Topics: Clinical Consulting

Best Practices for Customer Service in Long-Term Care Facility Business Offices

Posted by Richter on Jun 16, 2016 10:44:49 AM

I remember seeing a sign in a cartoon, “For Customer Service – go to Helen Back.” When you read that out loud, you will get it. I am sure it was meant to be funny but maybe there is some truth in humor. It really makes you wonder “Is that our policy?” Customer Service protocols and guidelines can be formalized in writing, shared with all employees and have a primary focus of “Customer First”.

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Topics: Clinical Consulting

Ask the Experts: Admission MDS for Health Care Facilities

Posted by Richter on Oct 26, 2015 1:34:05 PM

Question: We have admitted a resident with insurance as their payer, and I need to complete the Admission MDS. However, I also need to get a RUG for the insurance billing, but I am being told I should not combine the assessments because they are only being used for insurance.

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Topics: Clinical Consulting

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