PointClickCare® is a powerful tool to help optimize care and drive positive business outcomes for organizations across the long-term post-acute care (LTPAC) spectrum. Yet while PointClickCare is unquestionably one of the LTPAC industry’s most popular and successful electronic health record (EHR) implementation platforms, it is vastly underutilized by many of the LTPAC organizations that rely on it every day.
Why is that? Well, several factors could be responsible. For one, users may not be fully trained on the full PointClickCare experience, or in using various modules. Turnover may also account for underutilization, and certainly, time is a factor, since LTPAC professionals are busy all day, every day. Sometimes, training just takes a back seat to other priorities.
As a result, underutilization of PointClickCare breeds unhappiness with PointClickCare. Given the power of this amazing tool, that should never be the case.
If you administer or use PointClickCare in your skilled nursing, long-term care or senior living facility, ask yourself:
At Richter, we’re a Strategic Alliance Partner and Certified Training Partner for the entire suite of PointClickCare applications. We believe strongly in this platform—and we know that getting the most out of it means using it to its fullest extent, and integrating it into your processes and work flows.
Many paths can lead to greater utilization of PointClickCare. Below, we’ve highlighted three standard functions that often are underutilized (or in some cases, not utilized at all), as well as three beneficial add-on modules to consider for integration now or in the future.
Standard PointClickCare Functions
Add-On Modules to Drive Efficiency, Productivity and Value in Your LTPAC
PointClickCare Scorecard – Perhaps as Underutilized as PointClickCare Itself
Generally speaking, LTPAC providers want to know how their clinical, operational and financial performance ranks relative to industry peers. After all, it’s valuable insight. If you use PointClickCare, the EHR Scorecard, which is included in every client database, provides that insight, as well as visibility into your organizational performance without industry comparisons.
Essentially, the EHR Scorecard enables you to see how well your organization performs in certain components of the system (e.g., MDs, diagnosis, care plans, percentage of collections) as measured against your peers. The scorecard itself has a Dashboard and the ability to run two different reports:
Embrace Built-In Work Flows for Maximum Value
One last thing: PointClickCare is built around work flow. One of the most serious – and often made – mistakes our PointClickCare Implementation Consultants see is when individuals within LTPAC organizations impose their own manual work flows onto PointClickCare, rather than adopting the work flow that’s intrinsic in PointClickCare and changing their processes to fit it. We strongly recommend embracing these built-in PointClickCare work flows. Yes, doing so may necessitate an investment of time up front; but your people, your organization and those it serves will all benefit in the end.
Do you have questions about optimizing PointClickCare for your long-term care, senior living or skilled nursing facility, implementing EHR in healthcare or skilled nursing settings, or any other EHR implementation challenges? Call Richter’s PointClickCare EHR implementation consultants at 866-806-0799 to schedule a free consultation.
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