First impressions can be lasting impressions, so the saying goes. That certainly applies to Long Term Post-Acute Care (LTPAC) providers; the first impression that a family has of a facility or community can color the way those family members view everything else that happens after the admission process is complete.

What did the front lobby look like? How was I welcomed? Was the Admissions Director on time? Did they keep me waiting? Was their office disorganized and messy? How did they present the stacks of paperwork to me that I had to sign for my mom to be admitted? Have the admission documents been copied so many times that the text is crooked and faded? Any of these questions could – and particularly the last question – could leave families thinking that your organization doesn’t pay attention to details.

If the facility has made the very smart decision to use PointClickCare^® as their EHR platform, they may have already chosen to use the new Document Manager feature—another very wise choice!

If not, here’s a quick rundown on its functionality and value. Document Manager allows you to upload your admissions paperwork to the PointClickCare software, and then generate resident-specific documents at the time of admission. Merge fields can easily be added that can then add the resident data directly into the admission agreement package, or other documents. An e-signature feature is even available. 

I’ve spent a good portion of my career at the copy machine preparing admissions packets for so many new residents. Now, I’m excited to share this fabulous new Document Manager feature with my PointClickCare clients—and readers of our Richter Healthcare Consultants blog. I believe if you integrate PointClickCare Document Manager into your SNF admissions operation, not only will you save valuable time during the admissions process, but your admissions documents will be organized and professional—and leave a great first impression on your families!

Do you have questions about PointClickCare implementation and streamlining its use throughout your LTPAC facility? Call Richter’s PointClickCare training experts at 866-806-0799 to schedule a free PointClickCare consultation.

Bobbie Tiedt Donohew is the Associate Director of Consulting Services with Richter Healthcare Consultants.